Project name: BPMN and ISO (The manufacturing industry)
Business Analyst [Full-time]
Dec.2022 – Jan.2024
Caspian Engineering & Strategic Development, Iran (Business Consultancy Company)
Client: Dehkhoda sugarcane cultivation and industry Company- Enhanced operations with Visio, cutting 15% redundancies and simplifying 10 procedures.
- Supported productivity enhancements with new process models in Excel and Visio.
- Improved quality, reducing non-compliance rate by 30% with ISO systems.
- Clarified goals for 90% of departments through strategic planning.
list of knowldge areas:
- Business Processes
- ISO9001:2018
- Strategic Planning
list of software used:
- Visio
- Excel
- Powepoint
- Presentation: Delivered effective workshops and lectures about business process management.
- Communication: Managed interactive Q&A sessions for business process management workshops.
- Data Gathering, Cleaning and Sorting: Collected data through available documents regarding organizational strategies, structure, and processes; Cleaned and organized various types of data from multiple sources.
- Data Analysis, Modeling and Visualization: Created customzied business process modeled based on APQC, Porter Value chain. Also, design oganization's business processes diagram.
list of skills used:
Examples of outputs:
Business Analyst [Full-time]
Sep.2021 – Dec.2022
DIGIWISE, Iran (Business and IT Consultancy Company)
Project name: Customer Journey of a bank/ IFW implementation (The Banking Industry)
- Addressed all unique client issues in meetings, enhancing problem-solving efficiency.
- Mapped customer journeys in Excel, collecting and analyzing over 150 distinct insights.
- Enhanced customer journeys and ideas with Excel designs for at least 7 services.
- Boosted efficiency by evaluating 20 banking processes with IBM Information Framework.
- Streamlined banking with Sparx, providing feasible solutions for 20 banking operations.
list of knowldge areas:
- Business Processes
- ISO9001:2018
- Strategic Planning
list of software used:
- Visio
- Excel
- Powepoint
- Presentation: Delivered effective workshops and lectures about business process management.
- Communication: Managed interactive Q&A sessions for business process management workshops.
- Data Gathering, Cleaning and Sorting: Collected data through available documents regarding organizational strategies, structure, and processes; Cleaned and organized various types of data from multiple sources.
- Data Analysis, Modeling and Visualization: Created customzied business process modeled based on APQC, Porter Value chain. Also, design oganization's business processes diagram.
list of skills used:
Business Analyst [Part-time]
Nov. 2020 – Sep. 2022
Service Oriented Enterprise Architecture lab, Iran (Business and Academic Institution)
Project name: Enterprise Architecture for Iran Rail ways (The Railway Industry)
- Analyzed 700 processes and 4 service sets for insights using Excel and PowerPoint.
- Crafted solutions from 200+ interviews with 40+ people in person and on-line.
- Compared 10 railways to global standards, focusing on three to shaped future services.
- Identified over 10 business and system projects via gap analysis.
- Supported executive decisions with 10+ presentations, 10+ Q&As, and 5h+ calls.
list of knowldge areas:
- Business Processes
- ISO9001:2018
- Strategic Planning
list of software used:
- Visio
- Excel
- Powepoint
- Presentation: Delivered effective workshops and lectures about business process management.
- Communication: Managed interactive Q&A sessions for business process management workshops.
- Data Gathering, Cleaning and Sorting: Collected data through available documents regarding organizational strategies, structure, and processes; Cleaned and organized various types of data from multiple sources.
- Data Analysis, Modeling and Visualization: Created customzied business process modeled based on APQC, Porter Value chain. Also, design oganization's business processes diagram.
list of skills used:
Business Analyst [Full-time]
Mar.2018 – May.2020
Haseb System, Tehran, Iran (Business and IT Consultancy Company)
Project name: Enterprise Architecture (The Power Generation and Distribution Companies)
• Enhanced operational efficiency through process alignment using Visual Paradigm.
• Provided strategic insights by generating business heat maps with EA.
• Developed future-ready business models and diagrams using Visual Paradigm.
• Identified operational gaps and recommended solutions to optimize performance.
• Crafted actionable strategies for IT and business growth in collaboration with stakeholders.
list of knowldge areas:
- Business Processes
- ISO9001:2018
- Strategic Planning
list of software used:
- Visio
- Excel
- Powepoint
- Presentation: Delivered effective workshops and lectures about business process management.
- Communication: Managed interactive Q&A sessions for business process management workshops.
- Data Gathering, Cleaning and Sorting: Collected data through available documents regarding organizational strategies, structure, and processes; Cleaned and organized various types of data from multiple sources.
- Data Analysis, Modeling and Visualization: Created customzied business process modeled based on APQC, Porter Value chain. Also, design oganization's business processes diagram.
list of skills used:
Junior Internal Auditor [Full-time]
May.2016 – Feb. 2018
Caspian Team, Iran (Business Consultancy Company)
Project Name: Implementing Management System Standards (Water and wastewater Companies)
- Contributed to enhanced quality, environmental management, occupational health and safety, and employee training effectiveness by implementing ISO9001:2015, ISO14001:2015, OHSAS18001:2007, and ISO10015:1999 standards.
- Ensured adherence to best practices and continuous improvement by auditing compliance with ISO9001:2015, ISO14001:2015, OHSAS18001:2007, and ISO10015:1999 standards.
list of knowldge areas:
- Business Processes
- ISO9001:2018
- Strategic Planning
list of software used:
- Visio
- Excel
- Powepoint
- Presentation: Delivered effective workshops and lectures about business process management.
- Communication: Managed interactive Q&A sessions for business process management workshops.
- Data Gathering, Cleaning and Sorting: Collected data through available documents regarding organizational strategies, structure, and processes; Cleaned and organized various types of data from multiple sources.
- Data Analysis, Modeling and Visualization: Created customzied business process modeled based on APQC, Porter Value chain. Also, design oganization's business processes diagram.
list of skills used:
Junior Business Analyst [Full-time]
Jul.2013 – Apr.2016
Haseb System, Iran (Business and IT Consultancy Company)
Project Name: Enterprise Architecture (The banking, Oil, and software Industry)
- Identified industry best practices and areas for improvement through benchmarking research.
- Compiled comprehensive insights by conducting interviews and online research.
- Produced analytical reports summarizing findings and offering actionable recommendations.
list of knowldge areas:
- Business Processes
- ISO9001:2018
- Strategic Planning
list of software used:
- Visio
- Excel
- Powepoint
- Presentation: Delivered effective workshops and lectures about business process management.
- Communication: Managed interactive Q&A sessions for business process management workshops.
- Data Gathering, Cleaning and Sorting: Collected data through available documents regarding organizational strategies, structure, and processes; Cleaned and organized various types of data from multiple sources.
- Data Analysis, Modeling and Visualization: Created customzied business process modeled based on APQC, Porter Value chain. Also, design oganization's business processes diagram.